Politique de remboursement

REFUND POLICY 

At mypauseplay, we want you to love what you ordered. This policy explains how returns and refunds work when purchasing from mypauseplay.com.

ORDER ACCURACY
Before placing an order, please carefully review product details, sizing guides, and images to ensure the selected item meets your needs.

If you have any questions before ordering, our support team is happy to help.
Email: contact@mypauseplay.com

DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos or videos showing the issue.

If approved, we will arrange a replacement or refund at no additional cost.

RETURN ELIGIBILITY
We accept returns within 14 days of delivery under the following conditions:

→ The item is unworn and in original  condition
→ The item is returned with original  packaging and any accessories included
→ The item has not been modified or  damaged after delivery

Worn items, items damaged by misuse, sale or clearance items, or items missing original packaging may not be eligible for a return.

RETURN PROCESS
To start a return, please contact our support team before sending any items back.
Email: contact@mypauseplay.com

We will provide return instructions once your request is reviewed and approved. 
Returns sent without prior approval may not be accepted.

REFUNDS
Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds are processed to your original payment method. Processing times may vary depending on your bank or card provider.

Please note that original shipping fees are non-refundable.

RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a tracked shipping service and keeping proof of postage, as we cannot guarantee receipt of returned items without tracking.

LATE OR MISSING REFUNDS
If you have not received your refund after confirmation, please check with your bank or payment provider first.

If you still need assistance, contact our support team and we will be happy to help.
Email: contact@mypauseplay.com

CONTACT INFORMATION
For any questions regarding returns or refunds, please contact us.  Email:contact@mypauseplay.com

BUSINESS INFORMATION
mypauseplay operates as an online retailer of bold statement apparel and accessories.
Website: www.mypauseplay.com